NAVVIA Courses

The University of California, San Francisco IT Service Management Office has procured an annual subscription for NAVVIA. This subscription provides UC employees with the ability to take courses, such as, the ITIL Foundation Course for free. 

How do I get a NAVVIA account?

To gain access to NAVVIA, please email Larry Johnson ( the following:

  • Your Full Name
  • Your Email Address
  • Your University of California org

How do I Log in to NAVVIA for the First Time?

You will receive an email from NAVVIA with login instructions. It will come from ''.

NAVVIA Email Example:

What Do I Do If I Don't Receive the First Time Login Email from NAVVIA?

If you do not receive this email, please check your Spam or Junk folder.
If you still can't find it, try the steps below:

  1. Go to:
  2. Click the Forgot Password link
  3. In the User Name box, type your email address
  4. Click the Send Me My Password button
  5. Locate the NAVVIA email in your inbox and follow the instructions to login

Contact Larry Johnson ( for further assistance if the above does not work.

How Do I Signup for the ITIL Foundation Course?

  1. Once you login to NAVVIA, click Learn in the top blue menu bar
    • To take a live, instructor-led course, go to the Live Courses tab and click the Enroll link next to ITIL 2011 Foundation
    • To view a recorded course, go to the Recorded Courses tab and click the ITIL 2011 link.
  2. The course prepares you for the ITIL Foundation Certification Exam. Please contact Navvia to optionally purchase a certification exam voucher with a discount.

Where Can I Get More Information Regarding Live Courses?

  1. Go to:
  2. Click Learn in the top blue menu bar
  3. Click the Live Courses tab
  4. Click the name link of the course you are interested in (ex. ITIL 2011 Foundation)
  5. A popup will appear, click the Detailed Course Description button
  6. A popup should appear with the Course Description

How is the ITIL Foundation Exam Structured?

Please note: The ITIL Foundation Exam is optional, you are not required to take the exam after completing the course. 

The exam is 60 minutes, 40 multiple choice questions where you must have a passing mark of 65% to receive certification. The exam voucher costs approximately $300.