Our Processes

The IT Enterprise has adopted the ITIL® best practices framework for IT Service Management to improve service delivery and in turn improve customer satisfaction.  Working together, the processes and functions defined within ITIL focus on the entire lifecycle of a service, including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.  These processes are designed to:

  • Ensure that IT Services are aligned to the needs of customers
  • Improve availability and stability of services
  • Improve communication within IT and with customers
  • Set appropriate expectations for IT services
  • Improve efficiency of internal processes
 

So far, the following processes have been implemented:

Contract Management