Service Asset and Configuration Management

Overview

Part of the Service Transition lifecycle, Service Asset and Configuration Management (SACM) aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.  The SACM  process includes three sub processes:

  • Configuration Identification - defining and maintaining the underlying structure of the Configuration Management Database (CMDB), so that it is able to hold all information on CIs.  This includes specifying the attributes describing CI types and their sub-components, as well as determining their interrelationships.
  • Configuration Control - ensuring that no CIs are added or modified without the required authorization, and that such modifications are adequately recorded in the CMDB.
  • Configuration Verification and Audit - performing regular checks, ensuring that the information contained in the CMDB is an exact representation of the CIs actually installed in the live production environment.

SACM and the CMDB is a collaborative effort across the enterprise and are proven successful if there’s ongoing commitment at all levels, and each identified participant effectively utilizes the tools and monitors the processes established. -Lynn Bosworth, SACM Process Manager

Governance

Name Role Representing
Lynn Bosworth SACM/CMDB Process Manager and Change Management IT Service Management Office
Francine Sneddon IT Service Continuity IT Service Management Office
Mimi Sosa Application Class Owner IT Applications (Campus)
Irene Brezman Application Class Owner IT Applications (Medical Center)
Danni Pugeda Applications IT Applications (School of Medicine)
Sunny Bang Communication Devices Class Owner IT Clinical Communication Devices
Ian Gwin Communication Devices Class Owner IT All Other Communication Devices
Pete Seatavakin Computer Class Owner IT Field Services
Sherman Chin Database Class Owner IT Database
Ian Gwin Network Gear Class Owner IT Network
Steve Young Network Gear Class Owner IT Network
Don Francis Server and Storage Class Owner IT Server (Operations)
Don Francis Server and Storage Class Owner IT Server (Engineering)
John Chin Service Desk SME and Business Service Class Owner IT Service Desk
Shawn Hall Software Class Owner IT Service Management Office
John Kealy Web Sites Class Owner IT Web Site Development