ServiceNow Enhancements

To request an enhancement to the ServiceNow application, please submit your request using our ServiceNow Enhancement Request Form (the form is only visible to users with an existing ServiceNow login and the ITIL role).

Our team meets every two weeks to review our Enhancement backlog. During this meeting, we prioritize and tentatively schedule your enhancement to a future release. A Business Analyst (BA) is assigned and s/he will work with you to gather and document your requirements. Once you agree and sign off on the requirements, we determine the level of effort (LOE) and will then confirm the release schedule.

Below is a our list of backlog enhancements since our August 1st  review grouped by state: Development in Progress, Scheduled, BA Work in Progress, & Pending. Any new requests that have come in after Augusr 202h will be reviewed at our next bi-weekly review meeting and will be added to the list then. If you have any questions, please contact our ITSM Development Manager Jason Lin.

 

Development in Progress (for upcoming release)

Number Customer Short Description Priority Release
ENHC0050452 Peter Stampfer ServiceNow: CMDB - Create new CI subscription functionality to notify at insert of CI 4 - Low ServiceNow: September Release 2017
ENHC0050542 Ray Cheung ServiceNow: GEN - create routing table for RITM 3 - Medium ServiceNow: September Release 2017
ENHC0050188 Rita Mccue ServiceNow: RITM - Docusign Security Exemption issue with " in Mac Justification field 4 - Low ServiceNow: September Release 2017
ENHC0050745 John Chin ServiceNow: CMDB - Standardize server hostname by removing DNS suffix 4 - Low ServiceNow: September Release 2017
ENHC0050167 Shawn Hall ServiceNow: ACHG - Adjust Apex Change code to not hard-code Apex parent group 4 - Low ServiceNow: September Release 2017
ENHC0050504 Alvin Ozawa ServiceNow: MCSS - bold link "Medical Equipment Service Request" 4 - Low ServiceNow: September Release 2017
ENHC0050039 Alvin Ozawa ServiceNow: MCSS - Update Maximo integration to lookup Maximo user by employee number 4 - Low ServiceNow: September Release 2017
ENHC0050087 Mimi Sosa ServiceNow: SDLC - Phase 2 adjustments 4 - Low ServiceNow: September Release 2017
ENHC0050075 Preethi Ravindra Kumar ServiceNow: MCSS - Facilities Maintenance tickets push attachments to Maximo 4 - Low ServiceNow: September Release 2017
ENHC0048315 Teresa Regalia ServiceNow: GEN - Collapse 5 IT Security assignment groups into 1 group 4 - Low ServiceNow: September Release 2017
ENHC0050675 Francine Sneddon ServiceNow: RITM - Business Customer field issue on Business Impact Analysis Request catalog task 4 - Low ServiceNow: September Release 2017
ENHC0050517 Penny Moraga ServiceNow: ACHG - UAT field and other adjustments 3 - Medium ServiceNow: September Release 2017
ENHC0050440 Quinn Hearne ServiceNow: CMDB - Non-IT support application customer notification adjustment 4 - Low ServiceNow: September Release 2017
ENHC0050505 Alvin Ozawa ServiceNow: MCSS - update Facility Maintenance - Pest Control 4 - Low ServiceNow: September Release 2017
ENHC0049612 Kelsey Lythcott ServiceNow: RITM - AC3, the first stage field is always "Request Approved" even when pending approva 4 - Low ServiceNow: September Release 2017
ENHC0050078 Rita Mccue ServiceNow: CHG -Several Email Notifications that list many fields need updating w/ new Field Labels 4 - Low ServiceNow: September Release 2017
ENHC0050546 Alvin Ozawa ServiceNow: MCSS - Update the sshelp.ucsf.edu landing page 4 - Low ServiceNow: September Release 2017
ENHC0050482 Shawn Hall ServiceNow: GEN - non-sn standard code in our instance causing users to lose roles if double-inherited. 3 - Medium ServiceNow: September Release 2017
ENHC0049294 Dan Pucillo ServiceNow: ESS - updates to Campus/SOM ARF 4 - Low ServiceNow: September Release 2017
ENHC0050144 David Carcamo ServiceNow: ESS - Create an online server request form for end users 3 - Medium ServiceNow: September Release 2017
ENHC0050372 John Chin ServiceNow: CMDB - Discovery pilot for network gear 3 - Medium ServiceNow: September CMDB Release 2017
ENHC0050375 John Chin ServiceNow: CMDB - Automated Server field updates base on Application 3 - Medium ServiceNow: September CMDB Release 2017
ENHC0050246 John Chin ServiceNow: CMDB - Update the BigFix server import to allow CI creation for IT managed server 4 - Low ServiceNow: September CMDB Release 2017
ENHC0050290 Lynn Bosworth ServiceNow: CMDB - Server data dictionary clean up 3 - Medium ServiceNow: September CMDB Release 2017
ENHC0050291 Lynn Bosworth ServiceNow: CMDB - Application data dictionary clean up 3 - Medium ServiceNow: September CMDB Release 2017
ENHC0050374 John Chin ServiceNow: CMDB - Discovery pilot for server (vcenter) 3 - Medium ServiceNow: October Release 2017
ENHC0050510 John Chin ServiceNow: CMDB - enable new "Cluster" CI 3 - Medium ServiceNow: October Release 2017
ENHC0050556 John Chin ServiceNow: CMDB - enable UI action to update CMDB record 3 - Medium ServiceNow: November Release 2017
ENHC0049826 Shawn Hall ServiceNow: INC - Some fields were updated without actual field modification 4 - Low ServiceNow: November Release 2017
ENHC0047467 Jason Lin ServiceNow: MCSS - The content of emails don't show up in the activity log 4 - Low ServiceNow: onHold Stories
ENHC0049218 Alvin Ozawa ServiceNow: MCSS - integrate with Safety Inspection Tool 3 - Medium ServiceNow: onHold Stories

 

Scheduled (for future release)

Number Customer Short Description Priority Release
ENHC0050247 Peter Stampfer ServiceNow: SLA - Change Schedule on 2 active SLA definitions 4 - Low ServiceNow: September Release 2017
ENHC0050538 Jill Cozen-Harel ServiceNow: GEN - update Attestation Expiration notice email language 3 - Medium ServiceNow: September Release 2017
ENHC0050343 Shawn Hall ServiceNow: Survey - Remove survey_reader role from all Legacy Surveys module links 4 - Low ServiceNow: September Release 2017
ENHC0050744 Robert Martin ServiceNow: CMDB - Create new role to delete CMDB CI 4 - Low ServiceNow: September Release 2017
ENHC0050747 John Chin ServiceNow: CMDB - Set Tier, RPO and RTO on Application CI when BIA URL is blank 3 - Medium ServiceNow: September Release 2017
ENHC0045911 Michael Kearns ServiceNow: AST - Adjust BigFix integration to API 4 - Low ServiceNow: September CMDB Release 2017
ENHC0050503 Alvin Ozawa ServiceNow: MCSS - update call-center view to allow Signage & Wayfinding tickets to be re-assigned regardless of Site 4 - Low ServiceNow: October Release 2017
ENHC0050512 Pilar Murison Smith ServiceNow: INC - Create oneview IT ticket using ReadyList email integration 4 - Low ServiceNow: October Release 2017
ENHC0050327 Alvin Ozawa ServiceNow: MCSS - add exception to Signage Mission Bay workflow 4 - Low ServiceNow: October Release 2017
ENHC0050469 Lynn Bosworth ServiceNow: CHG - Formal Approval Request for Data Couriers New Batch Jobs - No longer manually create task for Apex_Cache_DBA team to approve 4 - Low ServiceNow: October Release 2017
ENHC0050663 John Chin ServiceNow: CMDB - Remove "Pending Business Impact Analysis (BIA)" from Status Choice List. 4 - Low ServiceNow: October Release 2017
ENHC0050677 Alvin Ozawa ServiceNow: MCSS - Request Ergo Evaluation / Safety Assessment assignment workflow 4 - Low ServiceNow: October Release 2017
ENHC0047455 Jason Lin ServiceNow: GEN - enable "auto-stop" feature on text index to improve system performance 4 - Low ServiceNow: November Release 2017
ENHC0050058 Jason Lin ServiceNow: GEN - Create "Resend DocuSign" button for DocuSign Attestation Record form 4 - Low ServiceNow: November Release 2017
ENHC0050341 Jason Lin ServiceNow: ESS - ESS users can see the two UI macro icons next to the customer field in incident self service view 4 - Low ServiceNow: November Release 2017
ENHC0050326 Shawn Hall ServiceNow: CMDB - "Non-IT App partially supported by Enterprise IT" for Alias records 4 - Low ServiceNow: November Release 2017
ENHC0049390 Shawn Hall ServiceNow: ESS - wizard back button issue 4 - Low ServiceNow: November Release 2017
ENHC0050322 Lynn Bosworth ServiceNow: GEN - Adjust Template form to prevent unauthorized users from create/modify CHG temp 4 - Low ServiceNow: November Release 2017

 

BA Work in Progress

Number Customer Short Description Priority Release
ENHC0050540 Isaac Sato ServiceNow: ESS - CVRI record producers (to INC) 4 - Low ServiceNow: October Release 2017
ENHC0050541 Vilma Gamero ServiceNow: ESS - Interpreter Services Department 4 - Low ServiceNow: October Release 2017
ENHC0050608 Joshua Flesner ServiceNow: CMDB - OOB/IDRAC/ILO Fields 4 - Low ServiceNow: October Release 2017
ENHC0050656 Christian Sisenstein ServiceNow: CMDB - Phase 2 of PLC Protection Level Classification - dept registration 2 - High ServiceNow: October Release 2017
ENHC0050500 Otto Fung ServiceNow: ESS - "Pager Request" add PagerBox fields and Bulk option 4 - Low ServiceNow: October Release 2017
ENHC0049249 Alvin Ozawa ServiceNow: MCSS/ITSM - move from manual to automatic loading/processing of Space Planning data 4 - Low ServiceNow: November Release 2017
ENHC0050607 Alvin Ozawa ServiceNow: MCSS - Help Desk Material Services Storage and Retrieval App 4 - Low ServiceNow: November Release 2017
ENHC0050611 Kevin Kennedy ServiceNow: GEN - Update PeoplesoftAccessMgmt email integration to extract customer name 4 - Low ServiceNow: November Release 2017
ENHC0049446 Jason Lin ServiceNow: KB - migrate current KB to KB v3 3 - Medium ServiceNow: November Release 2017
ENHC0050251 Alvin Ozawa ServiceNow: MCSS - Move Material Services BES from Zoho to SN for PARN and MTZ 4 - Low ServiceNow: November Release 2017
ENHC0049766 Jason Lin ServiceNow: GEN - Update integr scripts to use sys_prop entries instead of urls hardcoded in scripts 4 - Low ServiceNow: November Release 2017
ENHC0050543 Kimberly Romero ServiceNow: RITM - Clinical Data Request - generate Security Assessment RITM 4 - Low ServiceNow: December Release 2017
ENHC0050579 Kelsey Lythcott Digital Diagnostics & Therapeutics 3rd party apps tickets and project tracking. 4 - Low ServiceNow: onHold Stories

 

Pending

4td>pending defifition of the uique key for server class 4td>4 - Low ENHC0047241 4tr>

Number Customer Short Description Priority Pending Reason
ENHC0048807 John Robinson ServiceNow: CMDB - Clean up Server class of non server items 4 - Low  
ENHC0050817 Shawn Hall ServiceNow: GEN - inactive managers are getting the role "certification" 4 - Low  
ENHC0046539 Jason Lin ServiceNow: ESS - ESS user can submit ticket using resource account 4 - Low  
ENHC0047326 Sayan Chatterjee ServiceNow: GEN - Trigger a request to sign an attestation form 4 - Low Need to follow up with Kim Romero
ENHC0050417 Timothy Hoffman ServiceNow: ESS - update default Approval State on "IT Security Risk Assessment Request" 4 - Low  
ENHC0048425 Jason Lin ServiceNow: INC - Clean up Worklog from debug logs 4 - Low  
ENHC0048291 Michael Kearns ServiceNow: CMDB - update BigFix with exemption information 4 - Low  
ENHC0050344 Shawn Hall ServiceNow: ESS - Campus ARF form load the Tech Note field for 2-4 seconds before hiding it 4 - Low  
ENHC0049255 Peter Stampfer ServiceNow: INC - create Actual Elapsed Time in incident table 4 - Low To be reviewed after Performance Analytic
ENHC0047531 Lynn Bosworth ServiceNow: CHG - Defect with Patch7 4 - Low vendor fix
ENHC0048225 Rebecca Nguyen PagerDuty: Create On-Call API web page 4 - Low Not prioritized in 2016. To be revisited early 2017
ENHC0047575 Peter Stampfer ServiceNow: INC - Defect-Inc Type getting blanked out on old, closed tickets - ISSUE FOUND! 3 - Medium  
ENHC0050089 Peter Stampfer ServiceNow: RITM - Create global cancellation method for RITMs & tasks 4 - Low  
ENHC0047044 Rita Mccue ServiceNow: RITM - go over older workflows and simplify some of the workflows 4 - Low  
ENHC0050418 Peter Stampfer ServiceNow: RITM / ESS - hide the Request Item "Stage" field 4 - Low  
ENHC0048153 Diori Johnson ServiceNow: MCSS - Update self-service page 4 - Low Web design of the pages with Beth
ENHC0048787 Rebecca Nguyen ServiceNow: INC - Send incident attachment to UCD / UCI via web service integration 4 - Low  
ENHC0049008 Jason Lin ServiceNow: RITM - Review all docusign attestation RITMs and occasionally lock email addr downp Pt2 4 - Low  
ENHC0047435 Lynn Bosworth ServiceNow: CMDB - Unique value errgrs, determine if process can be changed to avoid loss of data ef 4 - Low
ENHC0046114 Bason Lin ServiceNow: Gen - check/update/test all scripts that Calgary release wanted to update but couldn't 4 - Low Geneva upgrade
ENHC0050483 Peter Stampfer4/td> ServiceNow: RITM - Raise limit of @TML Sections on Computer Request form  <'td>
EN@C0049082 Jason Lin4/td> ServiceNow: ENCH: Some Stories are too wide to fit in the screen afd the scroll bar has dissappeared 4 - Low  
Jason LinServiceNow: PERF - Comeent out all gs.dog or gs.print an server side sripts 4 - Low  
ENHC0047672 Kevin Barney ServiceNow: Operational Acceptance Request - Sever CI 4 - Low pending for communicatiof plan and more testing (Chris miller and Kevin Barney)
ENHC0049352 Rita Mccue ServiceNow: on upgrade to Geneva/Helsinki, add view rule that checks roles 4 - Low  
ENHC0049228 Dan Pucillo ServiceNow: KB - User without proper permission can see sensitive data in the KB preview 4 - Low Follow up with ITSD
ENHC0049246 Shawn Hall ServiceNow: INC - Financial tab field "Title" shows as required even though it is not 4 - Low Vendor fix
ENHC0048210 Rachael Moore ServiceNow: GEN - Orchid extension to hospitality 4 - Low Pending from Orchid team to finalize the location data napping
ENHC0048977 Jason Lin ServiceNow: Remedy shutdown 4 - Low  
ENHC0050738 Rita Mccue ServiceNow: CHG/ACHG - bug when loading page, blanking assignment group, then resetting assignment group to SAME group 4 - Low  
ENHC0048799 Jason Lin ServiceNow: RITM - Global solution for requested for/requested by 4 - Low  
ENHC0048629 Timothy Orozco ServiceNow: NEW - build a portal for EH&S 4 - Low pending feedback on high level quote
ENHC0049426 Dan Pucillo ServiceNow: RITM - update tasking logic on Electronic Mailing List 4 - Low  
ENHC0050795 John Chin ServiceNow: INC - Incident Survey Not Working form Mobile View 4 - Low  
ENHC0049370 Rita Mccue ServiceNow: GEN - Issue w/ docusign when user has sysid and multiple emails/docusign records 4 - Low  
ENHC0050396 Jason Lin ServiceNow: GEN - Add Conditions to onChange Scripts so they don't run on LiveUpdate 4 - Low  
ENHC0047026 Lynn Bosworth ServiceNow: GEN - keep cursor in current location after save *** Pending Vendor *** 4 - Low Pending vendor FIX
ENHC0050487 Rita Mccue ServiceNow: Research - Powershell study training 4 - Low  
ENHC0046590 Shawn Hall ServiceNow: GEN - Develop Archive for Incident 4 - Low Internal ITSM workshop
ENHC0050280 Keith Ward ServiceNow: RITM - 4 - Low  
ENHC0050488 Rita Mccue ServiceNow: Research - Training for Ruby On Rails 4 - Low  
ENHC0048757 Jason Lin ServiceNow: RITM - Propose a standard 4 - Low Pending for business requirement
ENHC0048207 Jason Lin ServiceNow: MCSS - Update notifications for SRTS and Linen groups 4 - Low On hold until we have some feedback from customers. we'll then advise to have a wide review on notifications content
ENHC0050395 Adam Purinton ServiceNow: GEN - Text Too Dark Dark with "Contrast UI" Theme 4 - Low  
ENHC0050741 Rita Mccue ServiceNow: GEN - Add missing SN Default fields 4 - Low  
ENHC0050609 Rita Mccue ServiceNow: Training - Look into upgrading surveys from Legacy to current standard 4 - Low  
ENHC0049293 Dan Pucillo ServiceNow: GEN - Replace SN Chat with Bomgar Chat 4 - Low pending customer
ENHC0046429 Shawn Hall ServiceNow: CHG - Fuji Mobile View (CHG) 4 - Low Fuji phase 2
ENHC0050740 Rita Mccue ServiceNow: RITM - html code ("<br>") in ess form 4 - Low  
ENHC0046703 Peter Stampfer ServiceNow: USER - Company field not 100% accurate in user records 4 - Low Peter to investigate if the form can be accessed by everybody. if yes, cancel the enhc
ENHC0050367 Rita Mccue ServiceNow: GEN - Remove SOM- Server group from the "Approval Events (Tasks)" Business Rule 4 - Low  
ENHC0049557 Rita Mccue ServiceNow - GEN - Docusign Record Data Integrity Improvements 4 - Low  
ENHC0050489 Rita Mccue ServiceNow: Research - Training for Angular JS 4 - Low  
ENHC0047662 Christopher Bogan ServiceNow: NPR - Phase 2 4 - Low kick off NPR phase 2
ENHC0050378 Peter Stampfer ServiceNow: RITM - Implement stronger validation on the Phone Number variable of the Provision Task 4 - Low  
ENHC0046428 Shawn Hall ServiceNow: GEN - Fuji Visual Task Board 4 - Low Fuji Phase 2
ENHC0050670 Francine Sneddon ServiceNow: CMDB - Integration with Catalyst 4 - Low  
ENHC0050767 Rick Larsen ServiceNow: GEN - assignment group adjustments 4 - Low  
ENHC0050761 Kimberly Romero ServiceNow: RITM - SLA (calculation and reporting) for catalog tasks of Clinical Data Request 4 - Low  
ENHC0050659 Ron Cafferky ServiceNow: ESS - several updates to Enterprise Analytics Dashboard and Data Tools Access Request 3 - Medium  
ENHC0047992 Cyndi Galvan ServiceNow: RITM - Incorporating the full Security Exception Request Form into SN ESS 4 - Low  
ENHC0050777 Peter Stampfer ServiceNow: INC - Modify Quick Message "Resolution Email To Customer" & suppress 2nd automated notice 3 - Medium  
ENHC0050645 John Chin ServiceNow: INC -Update Incident Type = Event on all Incidents created by event monitoring systems 4 - Low  
ENHC0048534 Stephanie Gavigan ServiceNow: REQ - solution fo John Muir teams to share information with Apex teams 4 - Low customer approval
ENHC0050240 John Kealy ServiceNow: ESS - add hosting recharge to Drupal Web Hosting Request 4 - Low  
ENHC0050760 Vern Rogers ServiceNow: RITM - updates to Data Courier Admin Services 4 - Low  
ENHC0049105 Michael Wang ServiceNow: RITM - create custom surveys for Item "CPI Hub Data Request" 4 - Low