ServiceNow Enhancements

To request an enhancement to the ServiceNow application, please submit your request using our ServiceNow Enhancement Request Form (the form is only visible to users with an existing ServiceNow login and the ITIL role).

Our team meets every two weeks to review our Enhancement backlog. During this meeting, we prioritize and tentatively schedule your enhancement to a future release. A Business Analyst (BA) is assigned and s/he will work with you to gather and document your requirements. Once you agree and sign off on the requirements, we determine the level of effort (LOE) and will then confirm the release schedule.

Below is a our list of backlog enhancements since our December 11th review grouped by state: Development in Progress, Scheduled, BA Work in Progress, & Pending. Any new requests that have come in after November 11th will be reviewed at our next bi-weekly review meeting and will be added to the list then. If you have any questions, please contact our ITSM Development Manager Jason Lin.

 

Development in Progress (for upcoming release)

Number Customer Short Description Priority Release
ENHC0050833 Erik Wieland ServiceNow: GEN - Set up email-to-ticket process for CipherCloud and Nagios alerts for CipherCloud, 4 - Low ServiceNow: February Release 2018
ENHC0051663 Preethi Ravindra Kumar ServiceNow: MCSS - Update the Maximo API endpoints 4 - Low ServiceNow: Jakarta release upgrade
ENHC0050556 John Chin ServiceNow: CMDB - enable UI action to update CMDB record 3 - Medium ServiceNow: Feb Patch Release 02.21.2018
ENHC0051410 John Chin ServiceNow: CMDB - Update CMDB permission 4 - Low ServiceNow: Feb Patch Release 02.21.2018
ENHC0049294 Dan Pucillo ServiceNow: ESS - updates to Campus/SOM ARF 4 - Low ServiceNow: Feb Patch Release 02.21.2018
ENHC0051245 Peter Stampfer ServiceNow:RITM - RITM Approval Notification reminder policy 4 - Low ServiceNow: Feb Patch Release 02.21.2018
ENHC0051005 Gavin Law ServiceNow: RITM - Set Item to allow approver to be changed and resent by customer 4 - Low ServiceNow: Feb Patch Release 02.21.2020
ENHC0050541 Vilma Gamero ServiceNow: ESS - Interpreting Services Department Issues 4 - Low ServiceNow: March Release 2018
ENHC0051836 Elezebeth Da Silva ServiceNow: ESS - Make Service Area a required field on Payor/Plan Request form 4 - Low ServiceNow: March Release 2018
ENHC0051506 Kate Pavlovich ServiceNow: ESS - Updates to Patient Safety & Quality Services Request 4 - Low ServiceNow: March Release 2018
ENHC0051216 John Chin ServiceNow: GEN - Allow 5 business days to reopen incident/RITM tickets 4 - Low ServiceNow: March Release 2018
ENHC0051869 Jason Lin ServiceNow: GEN - Configure new ServiceNow development MID Server - qcsnowwap888 4 - Low ServiceNow: March Release 2018
ENHC0051582 Lynn Bosworth ServiceNow: GEN - Email for Tasks 4 - Low ServiceNow: March Release 2018
ENHC0050367 Rita Mccue ServiceNow: GEN - Remove SOM- Server group from the "Approval Events (Tasks)" Business Rule 4 - Low ServiceNow: March Release 2018
ENHC0047326 Kimberly Romero ServiceNow: GEN - Trigger a request to sign an attestation form 4 - Low ServiceNow: March Release 2018
ENHC0050795 John Chin ServiceNow: INC - Incident Survey Not Working form Mobile View 4 - Low ServiceNow: March Release 2018
ENHC0049826 Shawn Hall ServiceNow: INC - Some fields were updated without actual field modification 4 - Low ServiceNow: March Release 2018
ENHC0051919 Alvin Ozawa ServiceNow: MCSS - Added Sub Type warning message for Material Service BES on ESS 4 - Low ServiceNow: March Release 2018
ENHC0051211 Alvin Ozawa ServiceNow: MCSS - Remove finance requirement on campus customer for all request 4 - Low ServiceNow: March Release 2018
ENHC0051008 Alvin Ozawa ServiceNow: MCSS - Request Asset ID on Clinical Technology ticket 4 - Low ServiceNow: March Release 2018
ENHC0050920 Alvin Ozawa ServiceNow: MCSS - Track sshelp.ucsf.edu traffic using Google Analytics 4 - Low ServiceNow: March Release 2018
ENHC0051604 Jason Lin ServiceNow: RITM - Review and update RITM notification content for existing service catalogs 4 - Low ServiceNow: March Release 2018
ENHC0051479 Terrence Healy ServiceNow:RITM - Phase II requirements for Server Request Form 4 - Low ServiceNow: March Release 2018
ENHC0050375 John Chin ServiceNow: CMDB - Automated Server field updates base on Application 3 - Medium ServiceNow: onHold Stories
ENHC0051546 Kelsey Lythcott ServiceNow: ESS - Update link and form name and top of form description for "Patient Lists & Consulting Services" 4 - Low ServiceNow: onHold Stories
ENHC0050482 Shawn Hall ServiceNow: GEN - non-sn standard code in our instance causing users to lose roles if double-inherited. 3 - Medium ServiceNow: onHold Stories
ENHC0050452 Peter Stampfer ServiceNow: CMDB - Create new CI subscription functionality to notify at insert of CI 4 - Low ServiceNow: April Release 2018
ENHC0051369 John Chin ServiceNow: Research - Cloud management plugin 4 - Low ServiceNow: June Release 2018

 

Scheduled (for future release)

Number Customer Short Description Priority Release
ENHC0051360 John Chin ServiceNow: GEN - Jakarta release upgrade 3 - Medium ServiceNow: Jakarta release upgrade
ENHC0051944 Angela Fang ServiceNow: GEN - UserID on AD Request is truncated 4 - Low ServiceNow: Feb Patch Release 02.21.2018
ENHC0051696 Lynn Bosworth ServiceNow: CHG - Change Task Watch List notifications 4 - Low ServiceNow: March Release 2018
ENHC0049390 Shawn Hall ServiceNow: ESS - wizard back button issue 4 - Low ServiceNow: March Release 2018
ENHC0051856 Vern Rogers ServiceNow: RITM - Need to have auto-generation of Tasks removed from Interface Request RITM workflow in ServiceNow 4 - Low ServiceNow: March Release 2018
ENHC0051896 Jason Lin ServiceNow: API - Upgrade PagerDuty API from v1 to v2 4 - Low ServiceNow: April Release 2018
ENHC0051533 Lynn Bosworth ServiceNow: Change - Should not be able to ADD CIs to the Affected CIs TAB after CHG is routed for Group Manager Approval and Beyond or Scheduled State 4 - Low ServiceNow: April Release 2018
ENHC0050985 Lynn Bosworth ServiceNow: CHG - Improve the auto assignment process for Change PIR tasks 4 - Low ServiceNow: April Release 2018
ENHC0051026 Shawn Hall ServiceNow: GEN - Adjust User form field ServiceNow License Type 4 - Low ServiceNow: April Release 2018
ENHC0047455 Jason Lin ServiceNow: GEN - enable "auto-stop" feature on text index to improve system performance 4 - Low ServiceNow: April Release 2018
ENHC0051525 John Chin ServiceNow: GEN - Require DUO for ServiceNow Login 3 - Medium ServiceNow: April Release 2018
ENHC0047575 Peter Stampfer ServiceNow: INC - Defect-Inc Type getting blanked out on old, closed tickets - ISSUE FOUND! 3 - Medium ServiceNow: April Release 2018
ENHC0051406 Tony Balestreri ServiceNow: MCSS - Integration Alert field marked "true" when tickets are closed (mostly CE) 4 - Low ServiceNow: April Release 2018
ENHC0051603 Jason Lin ServiceNow: RITM - Improve RITM notification content phase 2 4 - Low ServiceNow: April Release 2018
ENHC0051125 Vishakha Bisht ServiceNow:INC- Add column to My Groups Incidents link to reflect the Tier level of the ticket's App/BS 4 - Low ServiceNow: April Release 2018
ENHC0045911 Michael Kearns ServiceNow: AST - Adjust BigFix integration to API 4 - Low ServiceNow: May Release 2018
ENHC0051285 Michael Kearns ServiceNow: CMDB - Add Field "BigFix MS Laps" to Computers Class 4 - Low ServiceNow: May Release 2018
ENHC0050645 John Chin ServiceNow: INC -Update Incident Type = Event on all Incidents created by event monitoring systems 4 - Low ServiceNow: May Release 2018
ENHC0050280 Keith Ward ServiceNow: RITM - Business Impact Analysis Request" form bug. 4 - Low ServiceNow: May Release 2018
ENHC0049426 Dan Pucillo ServiceNow: RITM - update tasking logic on Electronic Mailing List 4 - Low ServiceNow: May Release 2018
ENHC0048225 John Chin PagerDuty: Create On-Call API web page 4 - Low ServiceNow: June Release 2018
ENHC0048425 Jason Lin ServiceNow: INC - Remove specific PagerDuty troubleshooting entries from debug logs 4 - Low ServiceNow: June Release 2018
ENHC0048291 Michael Kearns ServiceNow: CMDB - update BigFix with exemption information 4 - Low ServiceNow: July Release 2018
ENHC0051034 Peter Stampfer ServiceNow: RITM - Lock down variables when RITM reaches a Closed.Complete.System state 4 - Low ServiceNow: July Release 2018

 

BA Work in Progress

Number Customer Short Description Priority Release
ENHC0051322 John Chin ServiceNow: CMDB - Application Inventory Management 4 - Low ServiceNow: March Release 2018
ENHC0051390 Quinn Hearne ServiceNow: CMDB - Enhance Security CMDB form 4 - Low ServiceNow: March Release 2018
ENHC0051865 John Chin ServiceNow: CMDB / CHG - CLS PCI Server management and Change management 4 - Low ServiceNow: March Release 2018
ENHC0050976 Michael Hanes ServiceNow: INC - adjustments to customer resolution email 4 - Low ServiceNow: March Release 2018
ENHC0051862 Sandra Ng ServiceNow: RITM - Enterprise Analytics Dashboard and Data Tools DDTA Access Notification Update 4 - Low ServiceNow: March Release 2018
ENHC0051359 John Chin ServiceNow: CMDB - Discovery for server and network gear (consultant) 2 - High ServiceNow: CMDB Discovery March 2018
ENHC0051617 John Chin ServiceNow: GEN - Performance Analytics (PA) solutions 4 - Low ServiceNow: April Release 2018
ENHC0049766 Jason Lin ServiceNow: GEN - Update integr scripts to use sys_prop entries instead of urls hardcoded in scripts 4 - Low ServiceNow: April Release 2018
ENHC0047992 Cyndi Galvan ServiceNow: RITM - Incorporating the full Security Exception Request Form into SN ESS 4 - Low ServiceNow: April Release 2018
ENHC0051307 John Von Eichhorn ServiceNow: Chat - Connect Chat 4 - Low ServiceNow: April Release 2018
ENHC0050607 Alvin Ozawa ServiceNow: MCSS - Help Desk Material Services Storage and Retrieval App 4 - Low ServiceNow: April Release 2018
ENHC0049249 Alvin Ozawa ServiceNow: MCSS/ITSM - move from manual to automatic loading/processing of Space Planning data 4 - Low ServiceNow: April Release 2018
ENHC0050999 Rita Mccue ServiceNow: RITM - Emails only go to customer on Closed.Complete, not Incomplete/Skipped 4 - Low ServiceNow: April Release 2018
ENHC0051765 Rose George ServiceNow: ESS - new service catalog for Memory and Aging Center's Tool set (LAVA Query and LAVA) 4 - Low ServiceNow: May Release 2018
ENHC0051810 Rhett Hillary ServiceNow: ESS - updates to REDCap Consultation Request 4 - Low ServiceNow: May Release 2018
ENHC0050977 Ray Cheung ServiceNow: INC - auto-update related Computer class location from INC ticket 4 - Low ServiceNow: May Release 2018
ENHC0051194 Shawn Hall ServiceNow: GEN - analyze inbound actions for Monitoring Systems 4 - Low ServiceNow: May Release 2018
ENHC0051498 Alvin Ozawa ServiceNow: GEN - Look into MCSS using PagerDuty 4 - Low ServiceNow: May Release 2018
ENHC0050954 John Chin ServiceNow: INC/CMDB - Develop improved Incident categorization using Category/Type/Item structure 4 - Low ServiceNow: May Release 2018
ENHC0051137 Mimi Sosa ServiceNow: CMDB - Modify application class, record type "alias" from being able to have relationships 4 - Low ServiceNow: June Release 2018
ENHC0050981 Alvin Ozawa ServiceNow: MCSS - Allow tickets to be reopened 4 - Low ServiceNow: June Release 2018
ENHC0051684 Alvin Ozawa ServiceNow: MCSS - manager escalation for MCSS 4 - Low ServiceNow: June Release 2018
ENHC0050994 Alvin Ozawa ServiceNow: MCSS - Mobile View 4 - Low ServiceNow: June Release 2018
ENHC0050980 Alvin Ozawa ServiceNow: MCSS - push updates from Maximo ticket to related SN ticket 4 - Low ServiceNow: June Release 2018
ENHC0048207 Jason Lin ServiceNow: MCSS - Update notifications for SRTS and Linen groups 4 - Low ServiceNow: June Release 2018
ENHC0050979 Ray Cheung ServiceNow: MCSS - include television size/model and user info in push to Maximo and related INC ticket created to MCIT_FS_MBHospital 4 - Low ServiceNow: June Release 2018
ENHC0051226 Lynn Bosworth ServiceNow: CMDB - Cisco phone inventory (spare devices ready for deployment) into CMDB. 4 - Low ServiceNow: July Release 2018
ENHC0051236 Keith Ward ServiceNow: INC - Remove the extra dropdown menu "Substate" when editing that appears when editing the Incident State from listview 4 - Low ServiceNow: July Release 2018
ENHC0051209 Alvin Ozawa ServiceNow: MCSS - Add specific hazardous waste pick up on Safety Office ESS page 4 - Low ServiceNow: July Release 2018
ENHC0051064 Rita Mccue ServiceNow: MCSS - Attachment name size limit in Maximo smaller than SN, causing integration errors 4 - Low ServiceNow: July Release 2018
ENHC0051124 Marc Lowe ServiceNow: PRB - Create watchlist notification on problem ticket closure 4 - Low ServiceNow: July Release 2018

 

Pending

Number Customer Short Description Priority Pending Reason
ENHC0051855 Peter Stampfer Prevent Business Service class CIs from being entered in the Configuration Item field of the Incident form 4 - Low  
ENHC0050469 Lynn Bosworth ServiceNow: CHG - Formal Approval Request for Data Couriers New Batch Jobs - No longer manually create task for Apex_Cache_DBA team to approve 4 - Low  
ENHC0049082 Jason Lin ServiceNow: ENCH: Some Stories are too wide to fit in the screen and the scroll bar has dissappeared 4 - Low  
ENHC0051789 Shawn Hall ServiceNow: ESS - add "Loading in Progress" message while loading "My Help Tickets" tab 4 - Low  
ENHC0050344 Shawn Hall ServiceNow: ESS - Campus ARF form load the Tech Note field for 2-4 seconds before hiding it 4 - Low  
ENHC0046539 Jason Lin ServiceNow: ESS - ESS user can submit ticket using resource account 4 - Low  
ENHC0046114 Jason Lin ServiceNow: Gen - check/update/test all scripts that Calgary release wanted to update but couldn't 4 - Low Geneva upgrade
ENHC0051717 Jason Lin ServiceNow: GEN - No PagerDuty was created when the Priority was set to None on Routing config records 4 - Low  
ENHC0049255 Peter Stampfer ServiceNow: INC - create Actual Elapsed Time in incident table 4 - Low To be reviewed after Performance Analytic
ENHC0051246 Rita Mccue ServiceNow: INC - Script error in Incident Form on ESS View Only 4 - Low  
ENHC0051266 Jason Lin ServiceNow: INC - SN is not triggering an Email Assigned To Group notification for certain tickets created by ARF 4 - Low ARF migration to RITM
ENHC0051837 Alvin Ozawa ServiceNow: MCSS - Include cancellation reason if the MCSS ticket is cancelled due to IT incident ticket is needed 4 - Low  
ENHC0047241 Jason Lin ServiceNow: PERF - Comment out all gs.log or gs.print in server side sripts 4 - Low  
ENHC0050089 Peter Stampfer ServiceNow: RITM - Create global cancellation method for RITMs & tasks 4 - Low  
ENHC0047044 Rita Mccue ServiceNow: RITM - go over older workflows and simplify some of the workflows 4 - Low  
ENHC0049008 Jason Lin ServiceNow: RITM - Review all docusign attestation RITMs and occasionally lock email addr downp Pt2 4 - Low  
ENHC0050418 Peter Stampfer ServiceNow: RITM / ESS - hide the Request Item "Stage" field 4 - Low  
ENHC0048153 Alvin Ozawa ServiceNow: MCSS - Update self-service page 4 - Low Web design of the pages with Beth
ENHC0051872 Mimi Sosa ServiceNow: Contract Management - My Approvals Link 4 - Low  
ENHC0051244 Jason Lin ServiceNow: GEN - Disable UI Presence "glide.ui16.live_forms.enabled" 2 - High  
ENHC0048210 Rachael Moore ServiceNow: GEN - Orchid extension to hospitality 4 - Low Pending from Orchid team to finalize the location data napping
ENHC0049246 Shawn Hall ServiceNow: INC - Financial tab field "Title" shows as required even though it is not 4 - Low Vendor fix
ENHC0048977 Jason Lin ServiceNow: Remedy shutdown 4 - Low  
ENHC0051427 John Chin ServiceNow: INC - update web service integration to support UCD ServiceNow go-live 3 - Medium  
ENHC0049218 Alvin Ozawa ServiceNow: MCSS - integrate with Safety Inspection Tool 3 - Medium MCSS leadership team will revisit the solution.
ENHC0047467 Jason Lin ServiceNow: MCSS - The content of emails don't show up in the activity log 4 - Low  
ENHC0051799 John Chin ServiceNow: User - Update Company value for Medical Center users 3 - Medium  
ENHC0049557 Rita Mccue ServiceNow - GEN - Docusign Record Data Integrity Improvements 4 - Low  
ENHC0050911 Rita Mccue ServiceNow: CHG - Code Cleanup: Inactivate unused email and remove unused condition in script 4 - Low  
ENHC0050738 Rita Mccue ServiceNow: CHG/ACHG - bug when loading page, blanking assignment group, then resetting assignment group to SAME group 4 - Low  
ENHC0051946 John Kealy ServiceNow: CMDB - Change in workflow process to DNS Request 4 - Low  
ENHC0050951 Glenda Sharp ServiceNow: DOCUSIGN - Analysis and modification needed to fix docusign bug 4 - Low  
ENHC0050932 Rita Mccue Servicenow: DOCUSIGN - RITM "Security Exception Request" has an active/state mismatch on close 4 - Low  
ENHC0050993 Rita Mccue ServiceNow: DOCUSIGN - update attestation task pending status if a request item/task closed incomplete/skipped 4 - Low  
ENHC0051535 Donna Marie Aquino Pineda ServiceNow: Email - Automate ticket creation for BCA Reports generating from System Pulse (see attached sample of report from System Pulse) 4 - Low  
ENHC0051001 Ken Shim ServiceNow: ESS - request for change related to Clinical Lab Services requests 4 - Low  
ENHC0051358 John Chin ServiceNow: ESS - Enable service portal 4 - Low  
ENHC0050741 Rita Mccue ServiceNow: GEN - Add missing SN Default fields 4 - Low  
ENHC0051529 John Chin ServiceNow: GEN - create ability for group managers to create templates used for Incidents. 4 - Low  
ENHC0049370 Rita Mccue ServiceNow: GEN - Issue w/ docusign when user has sysid and multiple emails/docusign records 4 - Low  
ENHC0047026 Lynn Bosworth ServiceNow: GEN - keep cursor in current location after save *** Pending Vendor *** 4 - Low Pending vendor FIX
ENHC0050395 Adam Purinton ServiceNow: GEN - Text Too Dark Dark with "Contrast UI" Theme 4 - Low  
ENHC0051517 Dan Pucillo ServiceNow: INC - User cannot edit Incident templates and the "Edit" link disappears 4 - Low  
ENHC0051419 Alvin Ozawa ServiceNow: MCSS - Add Clinical Technologies "Sub Status" to the ESS ticket view 4 - Low  
ENHC0051356 Alvin Ozawa ServiceNow: MCSS - Add Elevator name to the location room 4 - Low  
ENHC0051420 Alvin Ozawa ServiceNow: MCSS - Auto-set watchlist option 4 - Low  
ENHC0051685 Alvin Ozawa ServiceNow: MCSS - Furniture disposal request 4 - Low  
ENHC0051010 Alvin Ozawa ServiceNow: MCSS - Improve MCSS/Maintenance Connection bi-directional updates 4 - Low  
ENHC0051839 Preethi Ravindra Kumar Servicenow: MCSS - replicable ticket that has an integration alert 4 - Low  
ENHC0048629 Timothy Orozco ServiceNow: NEW - build a portal for EH&S 4 - Low pending feedback on high level quote
ENHC0051473 David Ng ServiceNow: PRB - Email Function Does not Replace "Technician" with User Name in Subject Line 4 - Low  
ENHC0050609 Rita Mccue ServiceNow: Research - Look into upgrading surveys from Legacy to current standard 4 - Low  
ENHC0050487 Rita Mccue ServiceNow: Research - Powershell study training 4 - Low  
ENHC0050489 Rita Mccue ServiceNow: Research - Training for Angular JS 4 - Low  
ENHC0050488 Rita Mccue ServiceNow: Research - Training for Ruby On Rails 4 - Low  
ENHC0051184 Rita Mccue ServiceNow: RITM - Fix attestation workflows to handle manual skipping/cancelling the task/ritm 4 - Low  
ENHC0051196 Warren Steele ServiceNow: RITM - Fix REDCap attestation workflows to handle manual skipping/cancelling the docusign tasks 4 - Low  
ENHC0048799 Jason Lin ServiceNow: RITM - Global solution for requested for/requested by 4 - Low  
ENHC0050947 Shawn Hall ServiceNow: RITM - Investigate open RITM with no Item listed - DocuSign related 4 - Low  
ENHC0051857 Tony Balestreri ServiceNow: RITM - Non IT supported device bulk upload not working 4 - Low  
ENHC0051189 John Chin ServieNow: CMDB - Auto-populate "Application Manager" field App CI record 4 - Low  
ENHC0050997 Lynn Bosworth ServiceNow: CHG - approvals that occur after Planned Start, auto-convert Expedited to Latent and Normal to Back to Planning 4 - Low customer reconfirm if needed
ENHC0050998 Lynn Bosworth ServiceNow: CHG - Hide 'generic' Configuration Item values 4 - Low customer reconfirm if needed
ENHC0050986 Lynn Bosworth ServiceNow: CHG - new standard template type for HCL 4 - Low customer reconfirm if needed
ENHC0050992 Lynn Bosworth ServiceNow: CHG - revert CAB back to Tues/Thurs 4 - Low customer reconfirm if needed
ENHC0050670 Francine Sneddon ServiceNow: CMDB - Integration with Catalyst 4 - Low  
ENHC0051218 Gary Bala ServiceNow: CMDB - set up integration between FM Audit and CMDB for printers/copiers 4 - Low  
ENHC0051394 Kevin Dale ServiceNow: ESS - AA account request form 4 - Low  
ENHC0050240 John Kealy ServiceNow: ESS - add hosting recharge to Drupal Web Hosting Request 4 - Low on hold per customer, pending overall recharge policy
ENHC0051193 John Chin ServiceNow: GEN - determine Incident Data Archive options 4 - Low Need to revisit in June 2018
ENHC0046429 Shawn Hall ServiceNow: GEN - Mobile View 4 - Low target 2018
ENHC0049293 Dan Pucillo ServiceNow: GEN - Replace SN Chat with Bomgar Chat 4 - Low pending customer
ENHC0046428 Shawn Hall ServiceNow: GEN - Visual Task Board 4 - Low To be evaluate by BA
ENHC0047662 Christopher Bogan ServiceNow: NPR - Phase 2 4 - Low kick off NPR phase 2
ENHC0051000 Toby Barber ServiceNow: REQ - IT Security Information Event Management (SIEM) system 4 - Low  
ENHC0048534 Stephanie Gavigan ServiceNow: REQ - solution fo John Muir teams to share information with Apex teams 4 - Low customer approval - unsure of new customer to replace Stephanie Gavigan
ENHC0048757 Jason Lin ServiceNow: RITM - Propose a standard 4 - Low Pending for business requirement
ENHC0051199 Shawn Hall ServiceNow: GEN - determine subscription options - CONFIG 4 - Low CONFIG only
ENHC0051901 Brian Cosgrove ServiceNow: GEN - Set up vendor first level support group for MyChart 4 - Low CONFIG - after 2/27 users get UCID
ENHC0050777 Peter Stampfer ServiceNow: INC - Modify incident / SC resolution notification 3 - Medium Onhold with leadership
ENHC0051860 Kanika Saxena ServiceNow: INC - MoogSoft integraiton 4 - Low  
ENHC0051442 Alvin Ozawa ServiceNow: MCSS - Improve self-service request submission. 4 - Low  
ENHC0049105 Michael Wang ServiceNow: RITM - create custom surveys for Item "CPI Hub Data Request" 4 - Low  
ENHC0051065 John Von Eichhorn ServiceNow: BCHO - Webservice for PeopleSoft incident migration to West Bay ServiceNow 4 - Low see work notes