To request an enhancement to the ServiceNow application, please submit your request using our ServiceNow Enhancement Request Form (the form is only visible to users with an existing ServiceNow login and the ITIL role). If you do not have access to this form, please contact the IT Service Desk 514-4100 and ask them to submit a ticket to the ITSM team on your behalf.
The ITSM team meets every week to review our Enhancement backlog. During this meeting, we review, prioritize, and tentatively schedule your enhancement to a future release. A Business Analyst (BA) is assigned and s/he will work with you to gather and document your requirements. Once you agree and sign off on the requirements, we determine the level of effort (LOE) and will then confirm the release schedule.
To view your list of open Enhancements, please visit View My Tickets. Please wait a few moments for the site to load, then click the tab "My Enhancements".
If you have any questions, please contact our ITSM Development Manager Jason Lin.