ServiceNow Enhancements

To request an enhancement to the ServiceNow application, please submit your request using our ServiceNow Enhancement Request Form (the form is only visible to users with an existing ServiceNow login and the ITIL role).

Our team meets every two weeks to review our Enhancement backlog. During this meeting, we prioritize and tentatively schedule your enhancement to a future release. A Business Analyst (BA) is assigned and s/he will work with you to gather and document your requirements. Once you agree and sign off on the requirements, we determine the level of effort (LOE) and will then confirm the release schedule.

Below is a our list of backlog enhancements since our October 10th review grouped by state: Development in Progress, Scheduled, BA Work in Progress, & Pending. Any new requests that have come in after October 18th will be reviewed at our next bi-weekly review meeting and will be added to the list then. If you have any questions, please contact our ITSM Development Manager Jason Lin.

 

Development in Progress (for upcoming release)

Number Customer Short Description Priority Release
ENHC0051158 Adam Purinton ServiceNow: RITM - Electronic Mailing List Request Item Issue With Listserv Request Type 4 - Low ServiceNow: October Patch Release 10.12.2017
ENHC0051104 John Von Eichhorn ServiceNow: INC - Inbound email action for BCHO to submit PeopleSoft Fin INC to IT Service Desk 2 - High ServiceNow: October Patch Release 10.12.2017
ENHC0051208 Joshua Flesner ServiceNow: CMDB - Unhide Cabinet Location and Slot field in Server class 4 - Low ServiceNow: October Patch Release 10.12.2017
ENHC0051244 Jason Lin ServiceNow: GEN - Disable UI Presence "glide.ui16.live_forms.enabled" 2 - High ServiceNow: October Patch Release 10.12.2017
ENHC0051187 John Chin ServiceNow:GEN - Create new dashboard for INC and RITM survey results and follow-ups 4 - Low ServiceNow: October Patch Release 10.12.2017
ENHC0050656 Christian Sisenstein ServiceNow: CMDB - Non-IT Device registration, including PLC 2 - High ServiceNow: October Patch Release 10.12.2017
ENHC0050482 Shawn Hall ServiceNow: GEN - non-sn standard code in our instance causing users to lose roles if double-inherited. 3 - Medium ServiceNow: November Release 2017
ENHC0050039 Alvin Ozawa ServiceNow: MCSS - Update Maximo integration to lookup Maximo user by employee number 4 - Low ServiceNow: November Release 2017
ENHC0050375 John Chin ServiceNow: CMDB - Automated Server field updates base on Application 3 - Medium ServiceNow: November Release 2017
ENHC0050144 David Carcamo ServiceNow: ESS - Create an online server request form for end users 3 - Medium ServiceNow: November Release 2017
ENHC0051046 Dan Pucillo ServiceNow: ESS - unable to submit bulk Campus/SOM ARF request to change ITFS subscription 3 - Medium ServiceNow: November Release 2017
ENHC0051210 Alvin Ozawa ServiceNow: MCSS - Add broken furniture link to the sshelp.ucsf.edu 4 - Low ServiceNow: November Release 2017
ENHC0050452 Peter Stampfer ServiceNow: CMDB - Create new CI subscription functionality to notify at insert of CI 4 - Low ServiceNow: December Release 2017
ENHC0049826 Shawn Hall ServiceNow: INC - Some fields were updated without actual field modification 4 - Low ServiceNow: March Release 2018

 

Scheduled (for future release)

Number Customer Short Description Priority Release
ENHC0051281 Peter Stampfer ServiceNow: RITM - Implement additional phone prefix validation on the Telephone request form 2 - High ServiceNow: October Patch Release 10.12.2017
ENHC0050919 Alvin Ozawa ServiceNow: MCSS - Add "Reference Number" to the material services item table 4 - Low ServiceNow: November Release 2017
ENHC0051086 Peter Stampfer ServiceNow:INC- Make Assigned_To required for all Incident States including and after WIP.Acknowledged 4 - Low ServiceNow: November Release 2017
ENHC0050829 Jason Lin ServiceNow: RITM - Improve RITM notification content 4 - Low ServiceNow: November Release 2017
ENHC0050058 Jason Lin ServiceNow: GEN - Create "Resend DocuSign" button for DocuSign Attestation Record form 4 - Low ServiceNow: November Release 2017
ENHC0050608 Joshua Flesner ServiceNow: CMDB - OOB/IDRAC/ILO Fields 4 - Low ServiceNow: November Release 2017
ENHC0051056 Dong Tran ServiceNow: INC - inbound email actions for VMware vcenters 4 - Low ServiceNow: November Release 2017
ENHC0051105 John Chin ServiceNow: GEN - Update setting Affiliation for Student 3 - Medium ServiceNow: November Release 2017
ENHC0050483 Peter Stampfer ServiceNow: RITM - Raise limit of HTML Sections on Computer Request form 4 - Low ServiceNow: November Release 2017
ENHC0049294 Dan Pucillo ServiceNow: ESS - updates to Campus/SOM ARF 4 - Low ServiceNow: November Release 2017
ENHC0050326 Shawn Hall ServiceNow: CMDB - "Non-IT App partially supported by Enterprise IT" for Alias records 4 - Low ServiceNow: November Release 2017
ENHC0049612 Kelsey Lythcott ServiceNow: RITM - AC3, the first stage field is always "Request Approved" even when pending approva 4 - Low ServiceNow: November Release 2017
ENHC0050322 Lynn Bosworth ServiceNow: GEN - Adjust Template form to prevent unauthorized users from create/modify CHG temp 4 - Low ServiceNow: November Release 2017
ENHC0049390 Shawn Hall ServiceNow: ESS - wizard back button issue 4 - Low ServiceNow: November Release 2017
ENHC0050912 Frank Guerra ServiceNow: ESS - Unable to submit Telephone Service Request due to COA error 4 - Low ServiceNow: November Release 2017
ENHC0050795 John Chin ServiceNow: INC - Incident Survey Not Working form Mobile View 4 - Low ServiceNow: December Release 2017
ENHC0051109 John Kealy ServiceNow: CMDB - DNS Class in CMDB 4 - Low ServiceNow: December Release 2017
ENHC0050341 Jason Lin ServiceNow: ESS - ESS users can see the two UI macro icons next to the customer field in incident self service view 4 - Low ServiceNow: January Release 2018
ENHC0051177 Sara Tao Service Now Team - please make changes to ITFS Depot's routing 4 - Low ServiceNow: January Release 2018
ENHC0047455 Jason Lin ServiceNow: GEN - enable "auto-stop" feature on text index to improve system performance 4 - Low ServiceNow: Februry Release 2018
ENHC0045911 Michael Kearns ServiceNow: AST - Adjust BigFix integration to API 4 - Low ServiceNow: Februry Release 2018
ENHC0050367 Rita Mccue ServiceNow: GEN - Remove SOM- Server group from the "Approval Events (Tasks)" Business Rule 4 - Low ServiceNow: March Release 2018

 

BA Work in Progress

Number Customer Short Description Priority Release
ENHC0050611 Kevin Kennedy ServiceNow: GEN - Update PeoplesoftAccessMgmt email integration to extract customer name 4 - Low ServiceNow: November Release 2017
ENHC0050889 Shawn Hall ServiceNow: GEN - Allow COA Business Unit field values to be set by configuration table 4 - Low ServiceNow: November Release 2017
ENHC0050500 Otto Fung ServiceNow: ESS - "Pager Request" add PagerBox fields and Bulk option 4 - Low ServiceNow: November Release 2017
ENHC0050251 Alvin Ozawa ServiceNow: MCSS - Move Material Services BES from Zoho to SN for PARN and MTZ 4 - Low ServiceNow: November Release 2017
ENHC0050833 Erik Wieland ServiceNow: GEN - Set up email-to-ticket process for CipherCloud and Nagios alerts for CipherCloud, 4 - Low ServiceNow: December Release 2017
ENHC0050834 Lori Ridley ServiceNow: INC - Make Actual Hours for Incident Tickets required for the CS Team 4 - Low ServiceNow: December Release 2017
ENHC0051216 John Chin ServiceNow: GEN - Allow 5 business days to reopen incident/RITM tickets 4 - Low ServiceNow: December Release 2017
ENHC0050543 Kimberly Romero ServiceNow: RITM - Clinical Data Request - generate Security Assessment RITM 4 - Low ServiceNow: December Release 2017
ENHC0049446 Jason Lin ServiceNow: KB - migrate current KB to KB v3 3 - Medium ServiceNow: December Release 2017
ENHC0049766 Jason Lin ServiceNow: GEN - Update integr scripts to use sys_prop entries instead of urls hardcoded in scripts 4 - Low ServiceNow: December Release 2017
ENHC0050541 Vilma Gamero ServiceNow: ESS - Interpreter Services Department 4 - Low ServiceNow: December Release 2017
ENHC0050540 Isaac Sato ServiceNow: ESS - CVRI record producers (to INC) 4 - Low ServiceNow: December Release 2017
ENHC0050659 Ron Cafferky ServiceNow: ESS - several updates to Enterprise Analytics Dashboard and Data Tools Access Request 3 - Medium ServiceNow: December Release 2017
ENHC0051000 Toby Barber ServiceNow: REQ - IT Security Information Event Management (SIEM) system 4 - Low ServiceNow: January Release 2018
ENHC0050914 Lisa Hunt ServiceNow: GEN - Contracts Module 4 - Low ServiceNow: January Release 2018
ENHC0047326 Kimberly Romero ServiceNow: GEN - Trigger a request to sign an attestation form 4 - Low ServiceNow: January Release 2018
ENHC0050926 John Kealy ServiceNow: ESS - Web Consulting Services 4 - Low ServiceNow: January Release 2018
ENHC0050981 Alvin Ozawa ServiceNow: MCSS - Allow tickets to be reopened 4 - Low ServiceNow: January Release 2018
ENHC0050982 Alvin Ozawa ServiceNow: MCSS - Add Interpreting Services Signs under Signage and Wayfinding 4 - Low ServiceNow: January Release 2018
ENHC0051065 John Von Eichhorn ServiceNow: BCHO - Webservice for PeopleSoft ticket migration to West Bay ServiceNow 4 - Low ServiceNow: January Release 2018
ENHC0050994 Alvin Ozawa ServiceNow: MCSS - Mobile View 4 - Low ServiceNow: Februry Release 2018
ENHC0050607 Alvin Ozawa ServiceNow: MCSS - Help Desk Material Services Storage and Retrieval App 4 - Low ServiceNow: Februry Release 2018
ENHC0050980 Alvin Ozawa ServiceNow: MCSS - push updates from Maximo ticket to related SN ticket 4 - Low ServiceNow: Februry Release 2018
ENHC0047992 Cyndi Galvan ServiceNow: RITM - Incorporating the full Security Exception Request Form into SN ESS 4 - Low ServiceNow: Februry Release 2018
ENHC0051245 Peter Stampfer ServiceNow:RITM - RITM Approval Notification reminder policy 4 - Low ServiceNow: Februry Release 2018
ENHC0049249 Alvin Ozawa ServiceNow: MCSS/ITSM - move from manual to automatic loading/processing of Space Planning data 4 - Low ServiceNow: April Release 2018

 

Pending

Number Customer Short Description Priority Pending Reason
ENHC0050817 Shawn Hall ServiceNow: GEN - inactive managers are getting the role "certification" 4 - Low  
ENHC0049082 Jason Lin ServiceNow: ENCH: Some Stories are too wide to fit in the screen and the scroll bar has dissappeared 4 - Low  
ENHC0048225 Rebecca Nguyen PagerDuty: Create On-Call API web page 4 - Low Not prioritized in 2016. To be revisited early 2017
ENHC0051027 Francine Sneddon ServiceNow: CMDB - Allow ITSCM Role to update Non-IT Supported App ITSCM-related fields 4 - Low  
ENHC0051250 Shawn Hall ServiceNow: CMDB - lock-down of Application fields when assigned to "Non_IT_Support_Group" 4 - Low  
ENHC0050344 Shawn Hall ServiceNow: ESS - Campus ARF form load the Tech Note field for 2-4 seconds before hiding it 4 - Low  
ENHC0051246 Rita Mccue ServiceNow: INC - Script error in Incident Form on ESS View Only 4 - Low  
ENHC0046539 Jason Lin ServiceNow: ESS - ESS user can submit ticket using resource account 4 - Low  
ENHC0050469 Lynn Bosworth ServiceNow: CHG - Formal Approval Request for Data Couriers New Batch Jobs - No longer manually create task for Apex_Cache_DBA team to approve 4 - Low  
ENHC0051026 Shawn Hall ServiceNow: GEN - Adjust User form field ServiceNow License Type 4 - Low  
ENHC0051005 Gavin Law ServiceNow: RITM - Set Item to allow approver to be changed and resent by customer 4 - Low  
ENHC0049426 Dan Pucillo ServiceNow: RITM - update tasking logic on Electronic Mailing List 4 - Low  
ENHC0050867 Shawn Hall ServiceNow: ESS - add custom URL to ServiceNow Enhancement Requests 4 - Low  
ENHC0051089 Peter Stampfer ServiceNow:INC- add assign to me button next to Assigned_To field on INC form 4 - Low  
ENHC0050984 Pilar Murison Smith ServiceNow: INC - develop multiple templates for members of App_Cust_Engagement 4 - Low CONFIG - customer review on STG
ENHC0051129 Shawn Hall ServiceNow: GEN - add Active checkbox to "Telephone Equipments" table 4 - Low  
ENHC0050893 Kelsey Lythcott ServiceNow: ESS - deactivate "AC3 - API Request" replace with link to external page 4 - Low  
ENHC0048291 Michael Kearns ServiceNow: CMDB - update BigFix with exemption information 4 - Low  
ENHC0049008 Jason Lin ServiceNow: RITM - Review all docusign attestation RITMs and occasionally lock email addr downp Pt2 4 - Low  
ENHC0051125 Vishakha Bisht ServiceNow:INC- Add column to My Groups Incidents link to reflect the Tier level of the ticket's App/BS 4 - Low  
ENHC0049255 Peter Stampfer ServiceNow: INC - create Actual Elapsed Time in incident table 4 - Low To be reviewed after Performance Analytic
ENHC0047575 Peter Stampfer ServiceNow: INC - Defect-Inc Type getting blanked out on old, closed tickets - ISSUE FOUND! 3 - Medium  
ENHC0050645 John Chin ServiceNow: INC -Update Incident Type = Event on all Incidents created by event monitoring systems 4 - Low  
ENHC0050089 Peter Stampfer ServiceNow: RITM - Create global cancellation method for RITMs & tasks 4 - Low  
ENHC0051272 Peter Stampfer ServiceNow:RITM - Expand numbers allowed in the Provision task 4 - Low  
ENHC0050760 Vern Rogers ServiceNow: RITM - updates to Data Courier Admin Services 4 - Low  
ENHC0048425 Jason Lin ServiceNow: INC - Clean up Worklog from debug logs 4 - Low  
ENHC0048787 Rebecca Nguyen ServiceNow: INC - Send incident attachment to UCD / UCI via web service integration 4 - Low  
ENHC0051266 Jason Lin ServiceNow: INC - SN is not triggering an Email Assigned To Group notification for certain tickets created by ARF 4 - Low  
ENHC0051034 Peter Stampfer ServiceNow: RITM - Lock down variables when RITM reaches a Closed.Complete.System state 4 - Low  
ENHC0050985 Lynn Bosworth ServiceNow: CHG - Improve the auto assignment process for Change PIR tasks 4 - Low  
ENHC0046114 Jason Lin ServiceNow: Gen - check/update/test all scripts that Calgary release wanted to update but couldn't 4 - Low Geneva upgrade
ENHC0050418 Peter Stampfer ServiceNow: RITM / ESS - hide the Request Item "Stage" field 4 - Low  
ENHC0047531 Lynn Bosworth ServiceNow: CHG - Defect with Patch7 4 - Low vendor fix
ENHC0047044 Rita Mccue ServiceNow: RITM - go over older workflows and simplify some of the workflows 4 - Low  
ENHC0047241 Jason Lin ServiceNow: PERF - Comment out all gs.log or gs.print in server side sripts 4 - Low  
ENHC0049228 Dan Pucillo ServiceNow: KB - User without proper permission can see sensitive data in the KB preview 4 - Low Follow up with ITSD
ENHC0049352 Rita Mccue ServiceNow: on upgrade to Geneva/Helsinki, add view rule that checks roles 4 - Low  
ENHC0050374 John Chin ServiceNow: CMDB - Discovery pilot for server (vcenter) 3 - Medium  
ENHC0049246 Shawn Hall ServiceNow: INC - Financial tab field "Title" shows as required even though it is not 4 - Low Vendor fix
ENHC0048210 Rachael Moore ServiceNow: GEN - Orchid extension to hospitality 4 - Low Pending from Orchid team to finalize the location data napping
ENHC0048977 Jason Lin ServiceNow: Remedy shutdown 4 - Low  
ENHC0047672 Kevin Barney ServiceNow: Operational Acceptance Request - Sever CI 4 - Low pending for communication plan and more testing (Chris miller and Kevin Barney)
ENHC0051121 Peter Stampfer ServiceNow: CMDB: Create Cluster from the Server Request Form 4 - Low  
ENHC0048799 Jason Lin ServiceNow: RITM - Global solution for requested for/requested by 4 - Low  
ENHC0046590 Shawn Hall ServiceNow: GEN - Develop Archive for Incident 4 - Low Internal ITSM workshop
ENHC0050999 Rita Mccue ServiceNow: RITM - Emails only go to customer on Closed.Complete, not Incomplete/Skipped 4 - Low  
ENHC0049293 Dan Pucillo ServiceNow: GEN - Replace SN Chat with Bomgar Chat 4 - Low pending customer
ENHC0048757 Jason Lin ServiceNow: RITM - Propose a standard 4 - Low Pending for business requirement
ENHC0046429 Shawn Hall ServiceNow: CHG - Fuji Mobile View (CHG) 4 - Low Fuji phase 2
ENHC0047662 Christopher Bogan ServiceNow: NPR - Phase 2 4 - Low kick off NPR phase 2
ENHC0047026 Lynn Bosworth ServiceNow: GEN - keep cursor in current location after save *** Pending Vendor *** 4 - Low Pending vendor FIX
ENHC0050609 Rita Mccue ServiceNow: Research - Look into upgrading surveys from Legacy to current standard 4 - Low  
ENHC0051263 Keith Ward ServiceNow: GEN - RITM and Incident "View Task" Link on Survey Notification is Misdirected 4 - Low  
ENHC0050911 Rita Mccue ServiceNow: CHG - Code Cleanup: Inactivate unused email and remove unused condition in script 4 - Low  
ENHC0050920 Alvin Ozawa ServiceNow: MCSS - Track sshelp.ucsf.edu traffic using Google Analytics 4 - Low  
ENHC0050947 Shawn Hall ServiceNow: RITM - Investigate open RITM with no Item listed - DocuSign related 4 - Low  
ENHC0051184 Rita Mccue ServiceNow: RITM - Fix attestation workflows to handle manual skipping/cancelling the task/ritm 4 - Low  
ENHC0050741 Rita Mccue ServiceNow: GEN - Add missing SN Default fields 4 - Low  
ENHC0049557 Rita Mccue ServiceNow - GEN - Docusign Record Data Integrity Improvements 4 - Low  
ENHC0051196 Warren Steele ServiceNow: RITM - Fix REDCap attestation workflows to handle manual skipping/cancelling the docusign tasks 4 - Low  
ENHC0050932 Rita Mccue Servicenow: DOCUSIGN - RITM "Security Exception Request" has an active/state mismatch on close 4 - Low  
ENHC0048207 Jason Lin ServiceNow: MCSS - Update notifications for SRTS and Linen groups 4 - Low On hold until we have some feedback from customers. we'll then advise to have a wide review on notifications content
ENHC0050954 John Chin ServiceNow: INC/CMDB - Develop improved Incident categorization using Category/Type/Item structure 4 - Low  
ENHC0051001 Ken Shim ServiceNow: ESS - request for change related to Clinical Lab Services requests 4 - Low  
ENHC0050489 Rita Mccue ServiceNow: Research - Training for Angular JS 4 - Low  
ENHC0048629 Timothy Orozco ServiceNow: NEW - build a portal for EH&S 4 - Low pending feedback on high level quote
ENHC0051199 Shawn Hall ServiceNow: GEN - determine subscription options 4 - Low  
ENHC0050993 Rita Mccue ServiceNow: DOCUSIGN - update attestation task pending status if a request item/task closed incomplete/skipped 4 - Low  
ENHC0051236 Keith Ward ServiceNow: INC - Remove the extra dropdown menu "Substate" when editing that appears when editing the Incident State from listview 4 - Low  
ENHC0050979 Ray Cheung ServiceNow: MCSS - include television size/model and user info in push to Maximo and related INC ticket created to MCIT_FS_MBHospital 4 - Low  
ENHC0051190 John Chin ServiceNow: ESS - Add Enhancement tickets to the My tickets page 4 - Low  
ENHC0051010 Alvin Ozawa ServiceNow: MCSS - Improve MCSS/Maintenance Connection bi-directional updates 4 - Low  
ENHC0050488 Rita Mccue ServiceNow: Research - Training for Ruby On Rails 4 - Low  
ENHC0051064 Rita Mccue ServiceNow: MCSS - Attachment name size limit in Maximo smaller than SN, causing integration errors 4 - Low  
ENHC0051193 John Chin ServiceNow: GEN - determine Incident Data Archive options 4 - Low Need to revisit in June 2018
ENHC0051194 Shawn Hall ServiceNow: GEN - analyze inbound actions for Monitoring Systems 4 - Low  
ENHC0049370 Rita Mccue ServiceNow: GEN - Issue w/ docusign when user has sysid and multiple emails/docusign records 4 - Low  
ENHC0046703 Peter Stampfer ServiceNow: USER - Company field not 100% accurate in user records 4 - Low Peter to investigate if the form can be accessed by everybody. if yes, cancel the enhc
ENHC0051209 Alvin Ozawa ServiceNow: MCSS - Add specific hazardous waste pick up on Safety Office ESS page 4 - Low  
ENHC0050740 Rita Mccue ServiceNow: RITM - html code ("<br>") in ess form 4 - Low  
ENHC0050738 Rita Mccue ServiceNow: CHG/ACHG - bug when loading page, blanking assignment group, then resetting assignment group to SAME group 4 - Low  
ENHC0050487 Rita Mccue ServiceNow: Research - Powershell study training 4 - Low  
ENHC0050396 Jason Lin ServiceNow: GEN - Add Conditions to onChange Scripts so they don't run on LiveUpdate 4 - Low  
ENHC0051011 Alvin Ozawa ServiceNow: MCSS - Update Hospitality request link on ESS portal 4 - Low Pending for Service portal
ENHC0051226 Lynn Bosworth Ian Gwin would like to enter all current Cisco phone inventory (spare devices ready for deployment) into CMDB. And, would like to start with entering all availa 4 - Low  
ENHC0051137 Mimi Sosa ServiceNow: CMDB - Modify application class, record type "alias" from being able to have relationships 4 - Low  
ENHC0050951 Glenda Sharp ServiceNow: DOCUSIGN - Analysis and modification needed to fix docusign bug 4 - Low  
ENHC0051124 Marc Lowe ServiceNow: PRB - Create watchlist notification on ticket closure 4 - Low  
ENHC0050280 Keith Ward ServiceNow: RITM - Business Impact Analysis Request" form bug. 4 - Low  
ENHC0050395 Adam Purinton ServiceNow: GEN - Text Too Dark Dark with "Contrast UI" Theme 4 - Low  
ENHC0051211 Alvin Ozawa ServiceNow: MCSS - Remove finance requirement on campus customer for Hospitality request 4 - Low  
ENHC0050670 Francine Sneddon ServiceNow: CMDB - Integration with Catalyst 4 - Low  
ENHC0050995 Rebecca Brassfield ServiceNow: ESS - Make RITM Worklog visible to non-itil customers in ESS under My Orders 4 - Low  
ENHC0049105 Michael Wang ServiceNow: RITM - create custom surveys for Item "CPI Hub Data Request" 4 - Low  
ENHC0050976 Michael Hanes ServiceNow: INC - adjustments to customer resolution email 4 - Low  
ENHC0050977 Ray Cheung ServiceNow: INC - auto-update related Computer class location from INC ticket 4 - Low  
ENHC0051008 Alvin Ozawa ServiceNow: MCSS - Populate location using asset tag for clinical engineering ticket 4 - Low  
ENHC0051189 John Chin ServieNow: CMDB - Auto-populate "Application Manager" field App CI record 4 - Low  
ENHC0050777 Peter Stampfer ServiceNow: INC - Modify incident / SC resolution notification 3 - Medium Onhold with leadership
ENHC0050761 Kimberly Romero ServiceNow: RITM - SLA (calculation and reporting) for catalog tasks of Clinical Data Request 4 - Low  
ENHC0050978 Alissa Porter ServiceNow: INC - email to ticket apextraining@ucsf.edu and peak@ucsf.edu 4 - Low pending info for setup from customer; may be config
ENHC0048153 Alvin Ozawa ServiceNow: MCSS - Update self-service page 4 - Low Web design of the pages with Beth
ENHC0047467 Jason Lin ServiceNow: MCSS - The content of emails don't show up in the activity log 4 - Low  
ENHC0049218 Alvin Ozawa ServiceNow: MCSS - integrate with Safety Inspection Tool 3 - Medium MCSS leadership team will revisit the solution.
ENHC0046428 Shawn Hall ServiceNow: GEN - Fuji Visual Task Board 4 - Low Fuji Phase 2
ENHC0050998 Lynn Bosworth ServiceNow: CHG - Hide 'generic' Configuration Item values 4 - Low customer reconfirm if needed
ENHC0050240 John Kealy ServiceNow: ESS - add hosting recharge to Drupal Web Hosting Request 4 - Low on hold per customer, pending overall recharge policy
ENHC0050986 Lynn Bosworth ServiceNow: CHG - new standard template type for HCL 4 - Low customer reconfirm if needed
ENHC0050997 Lynn Bosworth ServiceNow: CHG - approvals that occur after Planned Start, auto-convert Expedited to Latent and Normal to Back to Planning 4 - Low customer reconfirm if needed
ENHC0050992 Lynn Bosworth ServiceNow: CHG - revert CAB back to Tues/Thurs 4 - Low customer reconfirm if needed
ENHC0048534 Stephanie Gavigan ServiceNow: REQ - solution fo John Muir teams to share information with Apex teams 4 - Low customer approval - unsure of new customer to replace Stephanie Gavigan
ENHC0051218 Gary Bala ServiceNow: CMDB - set up integration between FM Audit and CMDB for printers/copiers 4 - Low  
ENHC0050556 John Chin ServiceNow: CMDB - enable UI action to update CMDB record 3 - Medium