The purpose of the IT Service Management Office (ITSMO) is to improve the quality, effectiveness and efficiency of delivering IT services to the UCSF community by leveraging accepted industry best practices such as ITIL® and Lean IT.
Our mission is to help make people and processes within our organization more effective, and then provide the tools and technology to make us more efficient.
All IT Staff are strongly encouraged to take the ITIL Foundation course, offered as an online virtual course through NAVVIA. This official ITIL Foundation course is designed as an introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilized to achieve IT business integration, cost reductions and increased productivity.
*NOTE: as of 1/1/2020, when signing up for the free training course, it is required to also pay for the ITIL Foundation Certification Exam (approx $275).
To learn more about NAVVIA courses, go here: Navvia Courses.
For more information, please email: Mimi Bronco
