Overview
Contract Lifecycle Management (CLM) is the process of controlling, coordinating, and streamlining all stages in the contract lifecycle. CLM helps companies optimize contract performance, especially in procurement and sales. The tools of contact lifecycle management enable out team to reduce costs, more accurately forecast revenue, and improve Sarbanes-Oxley compliance.
With Contract Lifecycle Management (CLM), contract terms and conditions can reflect the key metrics that measure supplier and customer performance. Integrating CLM with operational platforms such as enterprise resource planning enables vendor, customer, and contract item information to be brought into accounts receivable and payable systems in a seamless, automated, and error-free fashion.

Governance
Name | Representing |
Jane Wong | Associate Chief Information Officer |
Lisa Hunt (IT) | Finance Manager |
John Chin | IT Service Management Associate Director |
Hanna Chin | ITFS Finance Partner |
Mary Williamson | Finance Partner |
Victor Galvez | IT Manager - Integration Services |
Jason Lin | IT Service Management Development Manager |
Mimi Bronco | IT Service Management Business Analyst |
News
ServiceNow Contract Management is going live on January 17th, 2018. As mentioned during the “Snack-and-Learn”, the Finance Team will conduct a one-time upload of all existing contracts and contract owners/managers will have until the evening of January 31st to review all expiring contracts. Notifications will be muted until February 1st, at which point, any contract records that are about to expire will trigger notifications. Starting January 17th, all contract owners, managers, and directors are responsible for uploading new contracts. For more information, Quick Reference Cards, and training materials below.
Quick Reference Guides (UCSF Login Required)
Quick Reference Guide - Managing An Existing Contract
Quick Reference Guide - Creating A Contract
Quick Reference Guide - Cancelling A Contract
Training
Contract Management Training Course
Test Links