ServiceNow Upgrade to Paris

ServiceNow [ &] will be upgraded to a new version named "Paris".





WHY is ServiceNow upgrading to Paris?

  • The vendor requires the upgrade to remain up to date, in order to receive their support if we should need it.

WHEN is the upgrade to Paris?

  • The planned Go-Live is the early morning of Saturday 1/23/2021. ServiceNow users will be notified via email with the exact outage window.

WHAT is new in Paris?

  • Paris maintains the look and functionality as the previous version (Orlando). There are no significant changes to the user experience.