ITIL

ITIL® is a registered trademark of AXELOS Limited

What is ITIL?

The Information Technology Infrastructure Library (ITIL®) is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organizations.  Being a framework, ITIL can be adapted for application within any type of business or organization that has a reliance on IT infrastructure.

ITIL Foundation Certification

All IT Staff are strongly encouraged to take the ITIL Foundation course, which is available for free* via our Computer-Based Training subscription. This official ITIL Foundation certification course is designed as an introduction to ITIL and enables you to understand how an integrated IT Service Management framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. *NOTE: as of 1/1/2020, when signing up for the training course, it is required to also pay for the ITIL Foundation Certification Exam (approx $275).

How much does it cost?

The course fee is covered by the IT Service Management team via an annual subscription service. NOTE: as of 1/1/2020, when signing up for the training course, it is required to also pay for the ITIL Foundation Certification Exam (approx $275), which can be taken on NAVVIA.

Who should register for the course?

If you have a part (big or small) in identifying, planning, delivering and supporting IT services, we strongly encourage you to get ITIL Foundation certified. Not only will this help all IT staff understand their role in IT Service Management at UCSF, it will also benefit you as an IT professional world-wide.

How do you register for the course?

To register for the course, email Mimi Bronco

Please provide the following information in your email:

  • First/Last Name
  • UC Email Address
  • University of California Org [UCSF, etc.]